Please be aware that we generally do not offer a full refund for in-app purchases due to the nature of our digital gaming services. We aim to ensure full transparency regarding any actions taken on your account to reduce the chance of mistakes. However, if you are dissatisfied with a product you have purchased and have not used it, you may submit a refund request within two business days. We review such requests individually, and you may be asked to provide evidence that you did not understand or were unaware of the transaction details. If your claim is validated, you may be eligible for a full or partial refund, or potentially no refund, which will be processed within 2-3 working days from the purchase date. Please note that if we conclude the service has been used or if the claim is unjustified, you will not be entitled to a refund.
You are not eligible for a refund after the two-day window has passed.
If a rummy Cash Game is cancelled due to technical issues on our part, or if any players are found to be engaging in unfair play, we adhere to the following settlement policy:
POINTS RUMMY CASH GAMES:
For cancelled Points Rummy Cash Games, we restore the table balance of each player to what it was at the start of the game and credit it back to their accounts. This policy also applies when collusion or cheating is identified, along with any additional measures BKPK Game may implement as outlined in the Terms.
For cancelled Deals Rummy Cash Games, the total of all entry fees, minus Rummy's service fee for players eliminated before the cancellation, is divided equally among the remaining players. In cases of collusion or cheating, the entry fees of the innocent players are refunded, while the fees from those cheating are handled according to the Terms, including any further necessary actions deemed appropriate by Rummy.
Our Rummy support team is available 24/7 to provide you with the Best Rummy Experience. Please contact our customer support team at business@bkpkinternational.com using your registered email address and describe your issue. A representative will respond with assistance promptly.